Here, you’ll find a list of our visitors’ most popular questions and our answers. Don’t hesitate to call 603-382-8144 or email hello@hampsteadjewelers.com if you don’t find the answers your seeking here.

​

Q: I have a question about your online store or about product I see in the store, whom should I call?

A: Please call 603-382-8144 during normal business hours, Mon-Fri 10am-6pm & Sat 10am-4pm. 

 

Q: Are your repairs in-house?

A: Yes! All jewelry repairs & restorations are done in-house ensuring that we never loose custody of your pieces.

​

Q: How long does a repair take?

A:  Most repairs take 7-10 business days. If you need a quicker turn around time, we can expedite your repair for an additional fee. 

​

Q: Do you repair watches?

A: While we change most watch batteries, we do not offer watch repair in store. We do, however, work with a team of trusted watch technicians in the Boston area to diagnosis & repair faulty or broke watches. We also can special order a variety of watch bands.

​​

Q: Do you offer engraving?
A: While we do not offer in-house engraving at this time, we do work with an expert engraver in Boston to fulfill any engraving needs you may have. Many of our vendors offer engraving, whether it be a charm or wedding band, as well. 

​

Q. Why is the only shipping option 'in store pick-up'?
A. We only offer in store pick-up at this time. We are working on finding the most safe & cost effective shipping method available to get our extraordinary pieces to you, so stay tuned! Join our mailing list to find out when we're set to travel. 

 

Q: Are all of your jewelry items in stock?

A: If an item is listed on our website, it's most likely in stock. We utilize some cool technology that syncs physical store inventory with the items up on our on-line store. However, like with all tech, things can happen. In the unlikely event the item you ordered is unavailable, we'll notify you within the next business day and payment will be immediately refunded or your item may be special ordered. And of course we apologize in advance!

​​

Q: How will I know when my on-line order is ready for store pick-up?
A: While our in-stock items are available for immediate pick-up, we kindly ask that you wait for a call or text from us confirming your order is ready to pick up. To check the status of your order, you may call the store at 1-603-382-8144. If for some reason an ordered item is out of stock or if we cannot fill your entire order, you will be notified shortly after your order has been received.

​

Q: What are 'VINTAGE' & 'ESTATE' pieces?

A. Our 'vintage & estate' category is a classic treasury of hand selected one-of-a-kind pieces that uphold master craftsman techniques & detail that aren't found in mass-produced jewelry. While any piece between 30 and 100 years old can be deemed 'vintage,' we also call a younger piece 'vintage' if it mimics a design trend from this era (like Art Deco.) Our 'estate' jewelry is a collection of pre-owned pieces. And while 'estate' jewelry can be any age, it all has one thing in common...it still has a lifetime of love in it! Every estate piece we offer first passes through the HJ shop where it's meticulously inspected & authenticated, rebuilt if necessary, and thoroughly cleaned & restored to it's original lustre & aesthetic.

​​

Q: Are all your in-store items on-line? 

A: Not all of our in-store items are on our website, and our full jewelry offering extends into custom design!

​

Q: What types of payments do you accept on-line? 
A: We accept MasterCard, Visa, Discover and American Express at checkout. If you prefer to pay by cash or credit at the time of pick-up, we offer that as an option at checkout, too. (Note that by opting to pay at time of pick-up, you agree to pick up your item(s) in 5 business days from the day we contact you that the item(s) is ready.)

​

​